support@daylidrops.com

Returns & Refunds Policy

We want you and your pet to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer 30-day free returns – conditions apply.

Return Conditions

  • Items can be returned within 30 days of delivery.

  • Products must be unused and in their original packaging.

  • We offer free returns for all UK orders.

How to Return

To request a return, please contact our support team at support@daylidrops.com with your order number and reason for return. We will provide instructions and a prepaid label for the return.

Refunds

Once your returned item is received and inspected, we will notify you by email. Approved refunds will be issued via your original payment method within 5–7 working days.

Exchanges

If you would like to exchange an item for a different model or colour, please contact us before returning the original product.

Exceptions

There are no restrictions – all items can be returned as long as they are unused and in their original packaging.