support@daylidrops.com

We strive to ensure our customers are completely satisfied with their purchases. This policy outlines the conditions under which refunds and returns are accepted.

1. Returns Eligibility

Products can be returned within 14 days of receipt, provided that:

• The item is unused and in its original packaging;

• Proof of purchase (receipt or order confirmation) is provided;

• Items that are perishable or customised/personalised cannot be returned.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within 5–10 business days.

3. Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

4. Shipping for Returns

Customers are responsible for return shipping costs, unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately with photos of the product. We will provide a full refund or replacement at no extra cost.

6. Contact

For any questions or to initiate a return, please reach out to our customer support via the contact details available on our website.