Pet Care Kit

Size	Kit

Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect the personal information provided by our customers and visitors.

1. Information We Collect

We may collect personal information when you:

• Make a purchase in our store

• Create a customer account

• Subscribe to our newsletter or promotional offers

• Contact us through our support channels

The information collected may include: name, address, phone number, email address, payment details, and product preferences.

2. How We Use Your Information

We use the information provided to:

• Process and deliver orders

• Ensure the security of transactions

• Provide customer support

• Send promotional communications and updates (with your consent)

• Improve your browsing experience and personalise offers

3. Sharing Your Information

We do not share personal data with third parties except when necessary for:

• Payment processing

• Product delivery

• Compliance with legal obligations

In all cases, our partners are required to respect confidentiality and use the data solely for the purposes contracted.

4. Security

We implement technical and administrative measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyse traffic, and provide personalised content.
You can disable cookies in your browser settings; however, this may limit some functionality of the site.

6. Your Rights

You have the right to:

• Request access to your personal data

• Correct or update your information

• Request the deletion of your data

• Withdraw your consent for marketing communications

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us via our support email: support@daylidrops.com

Returns & Refunds Policy

We want you and your pet to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer 30-day free returns – conditions apply.

Return Conditions

• Items can be returned within 30 days of delivery.

• Products must be unused and in their original packaging.

• We offer free returns for all UK orders.

How to Return

To request a return, please contact our support team at support@daylidrops.com with your order number and reason for return. We will provide instructions and a prepaid label for the return.

Refunds

Once your returned item is received and inspected, we will notify you by email. Approved refunds will be issued via your original payment method within 5–7 working days.

Exchanges

If you would like to exchange an item for a different model or colour, please contact us before returning the original product.

Exceptions

There are no restrictions – all items can be returned as long as they are unused and in their original packaging.